See everything. Understand it instantly.
A single interactive timeline shows every alert in one place – managed and unmanaged, side by side. Zoom into any incident window, correlate spikes, and drill down to individual events in seconds so your team sees patterns, not noise.
Alerts explained – not investigated.
The moment an alert fires, an AI agent investigates your metrics, logs, and traces to deliver a clear root cause report. Get a written explanation of what happened, why it happened, and what to do next – without manual investigation.
Alerting that adapts as your system changes.
Intelligent agents observe live metric patterns and continuously generate optimized alert rules tailored to your workloads. As traffic and behavior change, your alerting adapts automatically, keeping signals relevant and reducing false positives.
See incidents, not isolated alerts.
Related alerts are automatically grouped into incidents with a unified timeline from first fire to resolution. Track ownership, lifecycle state, and root cause in one place – giving teams shared context and faster resolution.
Measure performance. Prove reliability.
Automatically track MTTA, MTTR, SLA compliance, and DORA metrics across environments and clients. Historical trends and exportable reports make it easy to demonstrate reliability to customers, leadership, and auditors.
Consistent alerting at scale – with full governance.
A curated, versioned library of alert rules is deployed per client and environment with role-based access and full audit history. Standardize best practices while still allowing controlled customization where it’s needed.
Security first. Sovereignty guaranteed.
The platform runs in your infrastructure or a dedicated cloud environment, keeping customer data regional and isolated. Role-based access, full audit logs, and ISO 27001–aligned operations provide the controls security teams and auditors expect.
No surprises. No hidden fees.
The same observability you apply to your infrastructure, applied to your spend. Realtime cost breakdowns, rolebased access to billing data, and no month-end shocks.Every charge is itemized and auditable. We believe visibility into costs is as important as visibility into your systems.
Continuously Improving SOPs – Powered by AI.
Every incident makes your organization smarter. AIassisted updates keep runbooks current without manual effort, while postincident automation ensures corrective actions are tracked, assigned, and closed – not forgotten in a backlog. Less cognitive load on your engineering teams. Fewer repeat incidents. Measurable operational maturity.
Achieving reliable, scalable operations requires more than monitoring tools – it demands intelligent automation, real-time visibility, and a platform designed to reduce operational complexity. At ITGix, we help organizations transform observability into actionable insight, enabling faster incident response, improved reliability, and measurable performance across environments.
Improving reliability requires more than surfacing alerts faster. We eliminate the manual investigation phase entirely by automating root cause analysis, enabling teams to move directly from detection to resolution.
Effective observability depends on context. Our platform uses your actual Prometheus metrics to generate rule suggestions and perform root cause analysis, continuously adapting to your system’s behavior.
SLA tracking, DORA metrics, and incident reporting frameworks are built into the platform, allowing organizations to maintain audit-ready operations without additional tooling or manual processes.
Designed for multi-tenant and managed environments Managing dozens of client environments requires more than basic multi-tenancy. We built the platform with full isolation, client-scoped rules, and per-account SLA reporting – enabling teams to scale operations without sacrificing reliability or visibility
Connect your Prometheus endpoint. Agents immediately begin analyzing your metrics and generating rule suggestions.
Anomalies are detected in real time. Alerts are automatically correlated, and the RCA agent begins analysis.
Your team receives a complete root cause report instantly. Incidents are resolved faster, and reports are generated automatically.
Modern SRE practices require alignment with established frameworks and compliance standards – not additional layers of tooling. The ITGix Observability Platform embeds DORA metrics, incident management practices, and audit capabilities directly into your operational workflow, ensuring consistency, traceability, and readiness for internal and external reviews.
Track deployment frequency, change failure rate, and recovery time automatically.
Structured incident workflows with clear categorization, escalation, and SLA tracking.
Full audit logs of alerts, rule changes, and incident activity for compliance and reporting.