Support and Managed Services

Support and Managed Services

Comprehensive solutions for your ongoing management, support and maintenance of your entire infrastructure. ITGix can help you make technology simple, manageable, and affordable.

You need your IT staff for strategic and mission-critical projects, not overwhelmed with the day-to-day responsibilities of keeping your infrastructure running optimally? ITGix is taking care of your routine IT infrastructure monitoring and management around the clock, freeing up your IT staff to focus on higher-value projects.  Work with us and have a full team of highly skilled resources and sophisticated tools to help you manage risks, reduce costs, and make your business more efficient and productive.

Avoid the burnout of your team and get the most return on your IT investment.

We build close relationships with our customers, taking the time to get to know your team and understand your business.  As a seamless extension of your IT team, you will get the highest level of service, exceptional talent, and custom solutions that meet your needs.

We offer you an ultimate 24/7/365 support.

Middleware and Databases:

In today’s world of advanced technology, security, performance and speed are crucial. So why not use DevOps for a brand-new take on middleware and database management? It allows you to save time and money, while you keep your middleware managed services at a high-quality level.

That’s why we focus on three areas: we build your infrastructure, deploy your applications and maintain your complete IT environment.

We provide the top-notch infrastructure on your business operations so that you can focus on your core business. Our role is pretty simplified: we build your infrastructure, deploy your applications and maintain your platform. As automation is our focal point, we are happy to guide you step by step towards a faster and smarter way of middleware management.

With our Middleware and DevOps expert level expertise, we have the knowledge and tools to set up, manage and remotely monitor your middleware and database infrastructures. Some of the middleware and database solutions that we have in our portfolio are Nginx, Apache HTTP as web servers, Tomcat, JBoss, Oracle Weblogic as application servers and Postgres , Mysql and Oracle databases as well as NoSQL DBs like MongoDB.

Discover Transform Automate
Build your infrastructure We discover and build your infrastructure from scratch. Let us assist you with legacy middleware infrastructure roll-outs. Our absolute goal is to assist you optimize your IT landscape. We do this by guiding you step by step through the process of automating your infrastructure deployments. In agile business environments we recommend fast provisioning of your infrastructure. We assist you with fully automated middleware infrastructure provisioning. Our absolute goal is to assist you optimize your IT landscape. We do this by guiding you step by step through the process of automating your infrastructure deployments. In agile business environments we recommend fast provisioning of your infrastructure. We assist you with fully automated middleware infrastructure provisioning.
Deploy your applications Provide us your application deployment files and we will install them for you. This is the basic way to do it and will keep doing it for you anytime after, if required. We gradually start a mind shift from manual deployments towards automated CI/CD processes. We create automated CI/CD pipelines, where applications automatically flow from your development to your production environment, saving you time, money and care.
Maintain your platform Using different monitoring tools and a dedicated managed service team, we provide constant remote support up to 24/7. Agile infrastructures require flexible monitoring. We help you adapt your business critical monitoring systems to support new environments. Self healing systems are the future. Through observability, metrics and log analytics we help you to work towards your dream platform.

Directory servers and SSO

ITGix’s directory server and SSO Managed Services will help you ensure that your sensitive data remains protected and always available, regardless of how it is accessed.

When you’re managing an enterprise with platforms and access points, finding the resources to ensure that your complex OpenLDAP, Oracle directory server environment is well-managed and reliable can be a challenge. And, because LDAP is mission-critical for both on-premise and cloud-based apps, downtime is not an option. That’s where ITGix’s Managed Services can be very helpful.

One of the most important things for us is security. Source-based, multi-tenant encryption secures your data before it leaves your devices, offices and servers. ITGix’s private approach to key management keeps data away from prying eyes.

Single Sign-On (SSO) makes it easy to centrally manage access to multiple accounts and business applications and provide users with single sign-on access to all their assigned accounts and applications from one place. With AWS SSO or our KeyCloak solution, you can easily manage SSO access and user permissions to all of your accounts. SSO configures and maintains all the necessary permissions for your accounts automatically. Login once in one of your applications and automatically and securely get access to all your SSO integrated applications.

Cloud automation

Manually setting up and performing tasks often wastes valuable time that your IT team can spend on more important projects. Cloud automation, quite simply, encompasses automating cloud workflows and cloud-native tasks. Enterprises using cloud automation can run, manage, and configure automated tasks hosted in their cloud infrastructure, whether on-prem using Openstack, or in the popular cloud providers - AWS, Google Cloud (GCP), Azure.

We create new opportunities enabling the flexibility, visibility and capability afforded by the cloud. We disrupt all boundaries to innovation, bringing your services to the next level of performance and cost-efficiency utilizing top-notch technologies like Kubernetes and Docker . The advantages presented by the cloud are virtually endless and our certified team will make sure to unleash all its benefits for your business needs using leading edge tools like Ansible, Terraform, Puppet.    

See more on our DevOps And Cloud page

Operating systems

ITGix can manage not only your cloud infrastructure, but also different flavors of Linux OS - RedHat, CentOS, Fedora, Ubuntu, Debian, Suse.

This service helps provide an extension to IT departments to manage Operating Systems with the installation, administration, maintenance, monitoring, and optional special services for managing Operating Systems.

ITIL processes

ITGix follows the ITIL set of practices. Enter ITIL (Information Technology Infrastructure Library), a set of process-oriented best practices that drive efficiency and quality. Since its beginning in the 1980s, ITIL has helped countless IT departments optimize their processes and costs, provide better service quality and improve delivery of services. Another key advantage is that ITIL provides a common language and framework for better alignment between IT and its customers.

Main advantages:

  • Greater consistency and predictability of IT operations
  • Well-defined and transparent definition of costs and assets, with granular budget control.
  • Detailed processes for creating, deploying and moving IT services, reducing total risk
  • Increased stability, with techniques for making process adjustments as needed.