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Monitoring is one of the key components for performance, sustainability and availability of each environment. Monitoring is a key part of ITGix toolset to guarantee proactively identification and resolution of issues and prevent infrastructure downtime. Once the application is deployed to production, it must be continuously monitored in real time to catch early signs of quality issues, so that we can take preventive measures to minimize or avoid production issues.
The monitoring infrastructure should be configured to check various aspects of quality and performance of the enterprise application and infrastructure.
In order to ensure easy Integration and Automation, we have developed an internally Central Monitoring System with automated self-healing actions to improve the resolution time and resolve time in the most critical moments. Monitoring Lifecycle System is integrated with our Service Delivery Tool to comply with our standards for ITIL based delivery for critical environments. That gives us a great visibility of the entire scope of monitored services as well as quick reporting of SLA.
In addition we provide visualization tools where you can connect the dots to the big picture. This way we keep all performance metrics of your environment in one place.
Our alerting systems notifies the 24/7 Support during critical impactand can be integrated with external systems like Slack, PagerDuty and other chats and collaboration tools.